Our billing cycle brings customers to the point of having a single invoice, issued on the first of the month, for all services. As a result this can be confusing when a service is initially taken out.
Your first invoice will be for a month in advance. For new customers, this invoice will be paid prior to the service being set up. For existing customers, the invoice will be issued with the usual 30 days' payment terms.
Once the service has then commenced, the system will have a billing date, and will invoice an invoice for any remaining period in the next month. This effectively brings the billing up to the first of the month.
The system will then issue a single invoice on the first of each month, for the next month's services. In the event of a cancellation, all unused service periods will be credited and, if necessary, a refund issued.
A service is ordered on the 16th of April. The first invoice will be for a first full month. The service is then live on the 17th of April. The system will use the 17th as the start point for billing, and treat the initial invoice as being up to the 17th of May. The system will then raise an invoice for the period of May 18th - May 31st.
On the first of May, the system will invoice for the full month of June. On the first of June, the system will invoice for the full month of July.